It is important that Joe Browns support their customers from the moment they log onto the site, throughout a transaction and then if there are any future problems with the website, product or service. Joe Browns have a page dedicated on helping customers to use the site. Not many sites do this, and I think this is an excellent feature - especially for those uncertain about using the internet.
There is also a Frequently Asked Questions page, which is aimed to help customers resolve any problems they may be facing.
If there is still a problem, there are a number of ways a customer can get in touch. There is a form to fill in on the website itself, which is good as it has fields clearly labelled as what information is required from the customer.
Also, you can email, phone or write a letter. This makes the company accessible to the customers and so they are well supported in the way that they can easily get in contact with customer services.
Conditions of purchase
Every transactional website has their terms and conditions, which include how to return goods if they're unwanted/damaged, how safe your bank details are with the site etc. Although the terms and conditions are long and difficult to read, it is important that you do and know the company's policy. I could not find the terms and conditions online, which is not very good for customers; if the terms and conditions were available for all to see then they may feel safer giving personal details.
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