Understanding a Situation

A recurring decision; the decision needs to be made repeatedly, maybe over a fixed time.

A non-recurring decision; the decision is a one off, start with new resources.

Before handling a situation you should write down the most important aspects described to you. For example, looking at the company Livewire.

1. The computer installs computer cables.
2. It uses a system based on the number of sockets required.
3. It charges a fixed cost for each point.
4. The market is competitive and it is important to get the right balance for profit.
5. They want a new system that charges according to the materials used and time taken to complete.
6. Profits are lower than for others.

You must consider all viewpoints. After looking at the file LivewiresStart.xls I think there are a few more cells needed. 'Time taken to visit the site', 'problems and challenges' would also be useful as it encorporates what the staff wanted.

I believe that the rates paid to the engineers is fairly important. They will think it only fair that if the company has increased profit that they get better wages, and they are an essential part of the company. It is only fair that they should earn more at night than day.

I do think the model could be adapted to take this into consideration. For example, there could be two seperate fields to calculate hours worked at night and hours worked at day, before adding them together to give us the total cost of labour.